ADP doesn't just provide the payroll, it supports companies with solutions and advice on efficient payroll, benefits and personnel administration, so they're always on the lookout for new ways to support their clients.
When ADP's HR clients began facing growing demands to provide information directly to a board of directors and become more accountable, ADP realised there was an opportunity to help line managers lead their teams more effectively with better reports.
According to Robert Verbaan, ADP Marketing, "All companies using an ADP solution for payroll, benefits and personnel administration are well aware of the importance of extracting knowledge and insight from the available information in a fast, easy and comprehensive manner."
To meet their clients' demand for information, ADP generated lists based on Cognos Impromptu and Clarion Report Writer. But these reports were static and consisted only of numbers, making it difficult to conduct a detailed analysis. Additionally, only a small number of standard reports were provided. And, for every new report, someone needed to customise the dimensions.